Programme - DAY ONE / Monday 13th May 2013

7.00  Delegate registration and refreshments

7.45 Opening remarks from Chair
Michael Pascoe, Financial, economic and political journalist and commentator, Fairfax Media

LEADERS CHAMPAGNE BREAKFAST

Delegates are invited to the Keynote Theatre for the inaugural Leaders Champagne Breakfast, featuring international guest speaker Ram Charan, plus two thought-provoking panel discussions. Delegates will then split into their respective conference streams. This is a fabulous opportunity to hear from the best of the best and to network with the movers and shakers across retail, FMCG and cards & payments industry's.   8.00 Innovation for growth In this rousing keynote address, Charan will deliver tangible, clear-cut and tactical advice on forging ahead in tough economic, retail times. Distinct, unstoppable trends are changing the customer’s behaviour and Charan will guide you  through what you must know in order to prepare and innovate, covering: What’s trending: what, how and why they are buying it Areas of innovation for consumer reach: -  social media  / merchandising / logistics / concept How is the leadership changing the mindset of the people in the organisation? Bridging the divides: bringing all of the above aspects together for a thriving future Ram Charan World Renowned Business Consultant & Author; ‘The Talent Masters’ and ‘The Leadership Pipeline’ (USA) 8.45 FUTURE OF RETAIL PANEL  DISCUSSION Surviving in an every channel world Bernie Brookes, CEO, Myer Mark Ward, MD, Officeworks Julie Coates, Director, Big W Rachel Stocks, MD, American Express Australia Nick Aronson, General Manager, Transaction Banking Solutions, Commonwealth Bank 9.25 What is the future of payments? Evolution of payments over the past 12 months. Are we really embracing innovation in Australia and progressing our own future in payments? Richard Palmer, MD, FIS 9.35 FUTURE OF PAYMENTS PANEL DISCUSSION How will consumers pay in the future and how will they manage their money ? Moderator: Chris Hamilton, CEO, Australian Payments Clearing Association (APCA) Vipin Kalra, Country Manager, Visa Mike Cook, Senior VP & Assistant Treasurer, Wal-Mart (USA) Marj Demmer, GM, Cards & Payments, ANZ Bank Russell Zimmerman, Executive Officer, Australian Retailers Association

10.15 Morning Break and Exhibition Viewing

11:00 Williams-Sonoma launches in Australia
This American home wares giant, famous for their customer care ethos and brands such as Pottery Barn and West Elm, will be opening in Australia soon.  Laura will take you through the objectives and strategies used at this retail icon to ensure their name is recognised on a global scale and customers return time and time again.

Laura Alber, President & CEO, Williams-Sonoma, Inc. (USA)

11:40 The Power of Connected Commerce in Today’s New Retail Environment
Carey Kolaja, Head of Global Solutions Management, PayPal

12:10 Real store engagement: Bringing the brand to life   through flawless store operations

• The evolution and development of the Adidas retail footprint: invigorating the selling environment
• Showcasing the brand consistently in retail stores across the globe
  
• Simpler, better, sustainable: putting the consumer first

Libby Sanderson, Director of Store Operations, Asia Pacific, adidas group (China)

12:45 Retail showroomers: Your best customer?
Aimia research shows that far from being disloyal, retail showroomers are potentially your most faithful customer and one with whom you can build a relationship. Shopper insight is your best option for identifying, understanding, and influencing the tech-savvy consumer.

Richard Peake, MD Australia & VP Asia Pacific, Aimia

1:20 Networking Lunch and Exhibition Viewing

2:20 The Mobile Shopper
Gareth Jude, Retail Industry Executive, Telstra

2:50 Get noticed! The Live Windows project capturing customer’s attention and spend!

• Develop and manage innovative content that engages your customers
• What an interactive customer experience can bring to your store
• Utilising consumer feedback to further leverage content
  

Alfio Pozzoni, Director of Research & Innovation, Fabrica, Benetton Group Communications Research Centre
Giovanni Flore, Project Manager, Benetton Live Windows ( ITALY)

3:20 The customer is in the driving seat – are you on board?

• Examining the motivated, informed and active consumer of today
• The smart-phone shopper driving the changes in retail: what are retailers and manufacturers doing to stay ahead?
• Getting involved: reaching the mobile consumer and developing a stringent mobile business plan
  

Ann Mooney, Founder & CEO, Rising Moon Consulting, Former MD, P&G (USA)

3:50 Afternoon Break and Exhibition Viewing

RETURN TO KEYNOTE THEATRE
To round the day off, the audiences from Retail World and Cards & Payments Conferences come together once more in the Keynote Theatre to witness two stimulating panel debates from leading industry heads.

4:20 Why a competitive domestic debit network is  important for Australia
Bruce Mansfield, CEO, eftpos

4:35 PANEL DISCUSSION
With so many new payment options available, what is going to work in Australasia?
Alister Bennett, Head of Product Management and Development, Rabobank
Michael Weeding, Head of Digital Banking, Citigroup
Marj Demmer, GM, Cards & Payments, ANZ Bank
Bruce Mansfield, CEO, eftpos

Moderated By:
Mangala Martinus, Director, Payments Consulting Network

Panel Discussion sponsored by: Payments Consulting Networking

5:20 PANEL DISCUSSION
Accelerating your online channel and delivering ahead of customer expectations
What are the experts doing to stay one step ahead of the game when it comes to meeting their customer’s digital needs.  What are the future fundamentals of creating a winning online presence?

• From digital wallets to NFC; apps that matter going forward
• Putting your brand upfront and encouraging deeper cross channel relationships
• Meeting the demands of the multi-device consumer
  

Finn Age Haensel & Adam Jacobs, MDs & Founders, The Iconic
Dean Ramler, Co-Founder & CEO, Milan Direct
Paul Greenberg, CEO, NORA & Non-Executive Director, Deals Direct
Gareth Jude, Retail Industry Executive, Telstra

6:00 Networking Drinks

 

Programme - DAY TWO / Tuesday 14th May 2013

8:45 Welcome address from the Chair

9:00  Going global, staying local: Lessons from Wiggle’s  Development in the UK and across the World
As the UKs number one online bike and triathlon sports retailer, Humphrey Cobbold will explain how Wiggle has developed initially in the UK and then internationally. At the heart of this development has been a focus on great products, good value, excellent customer service and inspiring experiences offered by the website, home delivery and the cycling, running and triathlon events around the world. Wiggle’s mass-participation events, its sponsorship of leading athletes/teams, a strong social media presence and a real colleague-lead dedication to the sports it supports are parts of the story. Cobbold will share real experience of successes and failures, promising interesting take-aways and opportunities for Australian retailers to sink their teeth into!

Humphrey Cobbold, CEO, Wiggle (UK)

9:30 Nailing retail! The innovative underpinnings,  building the virtual customer experience at the Iconic

• Inspiring a new generation of retailing: fresh fundamentals in online delivery, operations and customer care
  
• Tracing the customer’s cyber footprint: knowing your market
• Methods and strategies in generating brand loyalty and getting noticed on the international scene
• Move with your customer: the mobile shopping experience
  

Adam Jacobs, MD & Founder, The Iconic
Finn Age Haensel, MD & Founder, The Iconic

10:00 Take advantage! Smart ways to control your store’s future
With so many advances in retail technology and payments, how does the retailer know where to position their business? This session examines strategies for taking advantage of the newest technologies available and effectively implementing them into your business framework.  Nigel will explore the recent Walmart and Amex partnership in prepaid reloadable payment options and delve into the future of available payment options for retailers.

Nigel Lee, Senior VP & GM Asia Pacific, Europe & Africa, Global Payment Options, American Express

10:30 Morning Break and Exhibition Viewing

11:30 Innovate and Revolutionise
Kelly Bayer Rosmarin, Executive General Manager of Corporate Banking Solutions, Commonwealth Bank

12:00 When the screen is your only store-front; Milan Direct’s climb to the top as a pure play furniture retailer
Officially Australia’s fastest growing furniture retailer, ahead of Harvey Norman, IKEA and Freedom, Milan Direct’s main point of difference is its lack of store showrooms, like that of their major competitors.

• What does it take to achieve whole-market success when your only consumer touch-point is through the screen?
  
• Strategic points of difference in Milan Direct’s approach to customer care and delivering on expectations
• Passion and determination; putting the personal back into your retail offerings
  

Dean Ramler, Founder & CEO, Milan Direct

12:30 Unravelling Big Data for retailers
‘Big Data’ is the ICT buzzword, so how will it impact retailers and how do we prepare our systems for
a potential future state?
Chad Gates, Research & Development Manager, Pronto Software

1:00 Networking Lunch and Exhibition Viewing

2:00 Driving brand loyalty in a fragmented retail model    

• Building on internal relationships for brand development: passing on the tools of engagement
• Taking a stand as a brand, not a retailer
• Capturing the shopper’s attention through degrees of separation: measuring impact and maintaining a grip
  

David Allen, President, Pandora Australia

2:30  PANEL DISCUSSION
Leveraging brand equity and nurturing footfall in an every channel world

• Facilitating the point where the product meets the customer
• Enabling an environment of experience  for the customer
• Securing customer loyalty/maintaining an ongoing relationship with the customer
  

Philip Corne, CEO, Louis Vuitton Oceania
John Winning, CEO, Winning Group
Kylie Watson-Wheeler, GM Consumer Sales, In-home, Retail, Theatrical, The Walt Disney Company Australia
Selim Ahmed, Head of Mobile Solutions, Australia & New Zealand, SAP

3:15 IN CONVERSATION
The reality of retail – the experience is in the brand
During tough economic times, consumers naturally gravitate towards brands they recognize and trust. For over 90 years, Disney has been the leader in the field of family entertainment, symbolizing creativity, innovation, trust, decency, optimism and quality.  Kylie Watson-Wheeler will discuss innovative approaches for big brands working together successfully and what it takes to deliver consumer experiences that stand-out in a crowded market.

Kylie Watson-Wheeler, GM Consumer Sales, In-home, Retail, Theatrical, The Walt Disney Company Australia

3:55 CLOSING ADDRESS Brave New World: the future of retailing Where and how will shoppers shop in 2020? How should retailers and brands be responding to the new challenges Siemon Scamell-Katz, Global Consulting Director, TNS; and Author, ‘The Art of Shopping’ (UK)

4:45 Close of Conference